Messaging your provider and possible billing implications

At FLOW, we’re committed to providing thoughtful, timely, and personalized care — including through our secure messaging system. As more patients connect with us digitally, we’ve seen a rise in the time our team spends responding to medical questions outside of appointments.

To continue offering high-quality care in this way, some messages that require clinical decision-making may be billed to your insurance, similar to a virtual visit. Learn more about what types of questions would be eligible for billing vs not.